No-one can forget the fiasco that was the opening of British Airways Terminal 5 at London Heathrow. The baggage system went into meltdown and hundreds of flights were cancelled.

At the duration BA came under pressure for their poor and sloppy ability to inform and keep passenger briefed.

Today I experienced how poor they are at that.

I was flying from Terminal 5 to Beijing. I had checked in online and all I had to do was drop my suitcase off. And there the drama and stress began.

There were massive queues as the baggage system had broken down. And every now and thereupon an announcement was made saying the same thing, which was nothing. All it said was the baggage system was down and they would resume check-in “soon”.

This was very unhelpful. Should we wait? Were they delaying flights until folks could check in? What should you do?

Staff knew little and it soon was clear flights were not being delayed and you would miss your flight. date kept ticking by and after about an hour and half it was clear I had to act fast. As there was no knowledge, a duration for dramatic choices!

Luckily my partner happened to be about to drive past Heathrow on his way home from seeing family in Oxford. So he diverted, I hurriedly rammed some clothes into my hand baggage discarding toiletries, and other clothes. Rushed through defense to meet the “40 minutes before flight rule” they kept blaring plus as an announcement.

In the end the flight left an hour late, leaving at least 50 folks behind who sounded like they may have been trying to get through safety measure. It was so badly handled. Unlike when there are delays on Eurostar who constantly update and give options.

You would have thought BA would have learnt and have a procedure. It is all about giving data and telling public their options.

The captain apologised. Seems they plus were as left in the dark through the process…

Once on the plabne, as usual, BA crew are great. I liked the trip from soon after on…